The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply for organizational improvement: Customer focus Understand the needs of existing and future customers Align organizational objectives with customer needs and expectations Meet customer requirements Measure customer satisfaction Manage customer relationships Aim to exceed customer expectations […]
Two types of auditing are required to become registered to the standard: auditing by an external certification body (external audit) and audits by internal staff trained for this process (internal audits). The aim is a continual process of review and assessment to verify that the system is working as it is supposed to; to find out where it can […]
An International Workshop Agreement (IWA) is an ISO document produced through workshop meetings and not through the technical committee process. An IWA provides guidance and is not intended for use in contracts for conformity assessment or for certification. IWA 2 was first published in 2003. The second edition, IWA 2:2007, Quality Management Systems – Guidelines for […]
Expect the unexpected and plan for it with an ISO 22301 Business Continuity Management System (BCMS). Discover how you can adapt the standard to your organization to manage the risks that threaten the smooth running of your business and ensure its survival in the event of a disruption. ISO 22301 is the international standard for business […]
ISO 22315:2014 provides guidelines for mass evacuation (An evacuation in response to a risk or threat is the movement of people from a designated area.) planning in terms of establishing, implementing, monitoring, evaluating, reviewing, and improving preparedness. It establishes a framework for each activity (the need for evacuation can arise from naturally occurring events, human […]
There is a wide variety of products available to consumers in the global marketplace. Products routinely travel across borders in order to meet increasing consumer demand as suppliers seek to lower cost and expand markets. While many products are safe and fit for intended use, statistics show that, each year, millions of people suffer injuries […]