The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply for organizational improvement:

    • Customer focus
        • Understand the needs of existing and future customers
        • Align organizational objectives with customer needs and expectations
        • Meet customer requirements
        • Measure customer satisfaction
        • Manage customer relationships
        • Aim to exceed customer expectations


    • Leadership
        • Establish a vision and direction for the organization
        • Set challenging goals
        • Model organizational values
        • Establish trust
        • Equip and empower employees
        • Recognize employee contributions


    • Engagement of people
        • Ensure that people’s abilities are used and valued
        • Make people accountable
        • Enable participation in continual improvement
        • Evaluate individual performance
        • Enable learning and knowledge sharing
        • Enable open discussion of problems and constraints


    • Process approach
        • Manage activities as processes
        • Measure the capability of activities
        • Identify linkages between activities
        • Prioritize improvement opportunities
        • Deploy resources effectively


    • Improvement
        • Improve organizational performance and capabilities
        • Align improvement activities
        • Empower people to make improvements
        • Measure improvement consistently
        • Celebrate improvements


    • Evidence-based decision making
        • Ensure the accessibility of accurate and reliable data
        • Use appropriate methods to analyze data
        • Make decisions based on analysis
        • Balance data analysis with practical experience


    • Relationship management
      • Identify and select suppliers to manage costs, optimize resources, and create value
      • Establish relationships considering both the short and long term
      • Share expertise, resources, information, and plans with partners
      • Collaborate on improvement and development activities
      • Recognize supplier successes
One Response to ISO 9000 principles of quality management
  1. […] benefits through the effective application of eight quality management principles derived from ISO 9000:2005. These principles are subsequently referred to as “management principles” within the body […]


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