CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area(EEA).The CE marking is also found on products sold outside the EEA that are manufactured in, or designed to be sold in, the EEA. This makes the CE marking recognizable worldwide even to people who are not familiar […]
The Australian Market & Social Research Standard (ISO 20252) sets out requirements for a quality management system and requires senior management to be responsible for quality of client service and continual improvement. The standard covers the management and delivery of research from the executive elements such as research proposals, designing questionnaires and discussion guides, sampling […]
ISO 13053-1:2011 describes a methodology for the business improvement methodology known as Six Sigma. The methodology typically comprises five phases: define, measure, analyse, improve and control (DMAIC). ISO 13053-1:2011 recommends the preferred or best practice for each of the phases of the DMAIC methodology used during the execution of a Six Sigma project. It also […]
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization. ISO 10004 provides guidance in defining and implementing processes to monitor and measure […]
ISO 44001 Collaborative business relationship management systems – Requirements and framework is an international standard published 1 March 2017 by the International Organisation for Standardisation. It is based on British Standards BS 11000, initially developed from 2006 as PAS 11000 (2006). ISO 44001 is now aligned to the high level structure that covers all ISO management standards, and incorporates the eight stage life cycle model that […]
ISO/IEC 17024:2012, Conformity assessment – General requirements for bodies operating certification of persons, provides a global benchmark for personnel certification programmes to ensure that they operate in a consistent, comparable and reliable manner worldwide, thereby allowing individuals to have skills that translate across national lines. The breadth and scope of certification programmes in existence today is […]
ISO 17966:2016 specifies requirements and associated test methods for assistive products for personal hygiene (APPHs) that support users and which are intended by the manufacturer to alleviate or compensate for disability. The work environment and safety aspects for assistants are also included. It specifies safety and performance requirements that apply during normal use and foreseeable […]
This International Standard provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organization and its customers, complainants, and other interested parties. The information obtained through the complaints-handling process can lead […]
ISO 16732-1, Fire safety engineering – Fire risk assessment – Part 1 : General, is for use by fire safety practitioners, such as fire safety engineers, public authorities, fire service personnel, code developers and enforcers, insurers, fire safety managers, and risk managers. Fire risk assessment can be used to: Support any decisions about fire prevention or fire protection […]
Led by an experienced instructor, this one day course introduces the key concepts of RTS, explains the benefits of an RTSMS, and outlines the requirements of ISO 39001. When RTS related incidents, serious accidents and deaths occur, it is the responsibility of organizations involved in road traffic systems and society as a whole to learn […]